Shipping and Return Policies

Each item is made with lots of love and care. I want to put a smile on your face! However, if for any reason you are unsatisfied with your purchase, please read the following options on how to proceed.

COVID-19 UPDATE: Due to the developing situation regarding the coronavirus, I cannot currently guarantee the reliability of US Postal Services. I apologize for any inconvenience this may cause and thank you for your patience and understanding.

RETURNS AND EXCHANGES
All sales are final. If an item is damaged upon delivery, please contact lindsay@saccostudios.com immediately with your order number. You must send a photo within 7 days of receipt showing the damage. Additional photos may be requested. Upon review, I will send you a replacement or refund. Return shipping costs are the buyer’s responsibility, and will not be refunded.

CLOTHING
If you ordered the wrong size and need to exchange it, please contact lindsay@saccostudios.com immediately, and I will be happy to exchange it for another size, but a refund will not be given. I do ask that you send the wrong sized shirt back. I will send you the mailing address for shipping. Return shipping costs are the buyer’s responsibility and will not be refunded.

MISSING OR DELAYED ITEMS
Please read the COVID-19 update regarding delayed shipping. I do everything in my power to ship on time, but once it is in hands of the USPS, it is out of my control.

However, if after a reasonable amount of time has passed since the anticipated delivery date and your order still hasn’t arrived, please contact lindsay@saccostudios.com with your order number. I will send a replacement at no charge.

If you have any other questions, please do not hesitate to contact me at lindsay@saccostudios.com. Thank you for your support!

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